Triage Officer

Job Title: Triage Officer
Job Type: Casual
Salary: $75 CAD per hour
Location: Online



About Us

Free Hearts Free Minds is a registered not-for-profit organization providing free psychosocial support to former Muslims (ie. ex-Muslims) who currently reside in Muslim-Majority countries. Our current team is made up of ex-Muslims with lived experience of leaving Islam, who are located all over the world. Many of our clients live in countries where they can face execution for their apostasy and/or sexuality. We are one of very few services in the world who currently provide this type of support.


We have recently restructured our organizational framework from a 1:1 therapy service to a group support service, allowing us to reach more clients than we ever have before. We provide our clients with 8 free group psychosocial support sessions in which they have the opportunity to build a community of like-minded individuals, while developing crucial psychosocial support skills such as stress management, safety planning and building resilience.


Additional information can be found via our website:



About the Role

We are looking to establish a pool of experienced Triage Officers to facilitate our clinical intake process. The role will require you to complete 60 minute initial triage assessments with our clients to assess for service remit suitability. You will also be required to write referrals for clients deemed in need of 1:1 therapy before they can engage in group work with Free Hearts Free Minds.


Responsibilities will include:

  • Conducting 60-minute initial triage assessments with our clients using Zoom

  • Assessing clients for readiness to engage in group-based psychosocial support

  • Completing thorough risk assessments using the Columbia Suicide Severity Rating Scale (CSSR-S)

  • Utilising the pre-developed Triage Guidelines to assess the level of risk involved with clients attending group work

  • Explaining to clients what the service can/can’t offer

  • Communicating the session boundaries, rules and expectations to clients

  • Referring clients to 1:1 therapy services as required

  • Reporting to the Clinical Director for any clinical issues such as risk, service suitability and referral queries

  • Utilising psychometric tools (CSSR-S and K10)

  • Collect and record all relevant information, including psychometrics, risk levels, presenting issues and clinical findings


About You

We are looking for someone who possess a relevant health and/or social services qualification (eg. social work, psychology, counselling, nursing or related fields) with experience in conducting triage assessments. While it is not a requirement for Triage Officers to have lived-experience in leaving a fundamentalist religion, this will be highly regarded.


Selection Criteria

  • Hold a relevant qualification

  • At least 1 year of experience in conducting triage assessments and/or other relevant mental health experience. Graduates may be considered, depending on relevant experience

  • Access to strong internet connection

  • Demonstrated ability to work independently

  • Demonstrated experience working with vulnerable and/or at-risk individuals

  • Passionate about working with ex-Muslims and making a real difference to the lives of some of the most vulnerable people in the world



How to Apply

Please email your resume and a cover letter addressing the selection criteria to the Free Hearts Free Minds Clinical Director, Ayesha Mohammed, via


Ayesha Mohammed, Clinical Director